Create a competitive edge with superior customer service operations that build customer loyalty while fueling profitability.

Service Management in Microsoft Dynamics® NAV 2009 can help your organization quickly respond to customer service requests, organize resources for maximum efficiency, and boost customer satisfaction. With Role Centers in Microsoft Dynamics NAV, you can gain the insight you need to make profitable decisions about the costs, inventories, workloads, and financial returns of your service operations. Role Centers provide access to the data, reports, alerts, and common tasks you need to work effectively. You can personalize your Role Center based on business needs, including the ability to view key performance indicators (KPIs) on service levels or customer satisfaction rates.

Easily create ad-hoc reports on current inventory levels or price adjustments, and export the data to Microsoft® Office Excel® in a single click so that you can easily share it with coworkers.

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